Terms of Service

These Terms of Service set out the conditions governing access to the Moratrixl website and the digital services operated by Moratrix LLC.

By browsing this website, contacting us about a project, submitting an order, completing a payment, or using our services, you acknowledge that you have read and agree to these Terms, together with any additional conditions specifically agreed for your purchase.

1. General Terms

You must be at least 18 years old to use this website independently, or access it with the permission and supervision of a parent or legal guardian where applicable.

By visiting our website, requesting information, purchasing a service, or entering into a project with Moratrix LLC, you agree to comply with these Terms and the laws and regulations that apply to your use of our website and services.

You may not use our website or services for illegal activities, fraud, unauthorized conduct, deceptive purposes, harassment, or activities that infringe the rights of other individuals or organizations.

You must not introduce, upload, distribute, or transmit malware, viruses, ransomware, spyware, malicious scripts, or other harmful code that could compromise the security, functionality, or availability of our website, systems, or services.

Where permitted by law, we may restrict, suspend, or terminate access if these Terms are violated.

2. General Conditions

Moratrix LLC may decline, limit, suspend, modify, or discontinue a service, transaction, project, or access to the website where reasonably necessary for legal compliance, security, payment processing, operational requirements, or legitimate business reasons, subject to applicable law.

Our digital services and project communications may rely on electronic communication systems, cloud infrastructure, online collaboration tools, project management platforms, hosting providers, payment processors, and other third-party technologies.

Payments may be handled by independent payment service providers under their own security procedures. Customers should not send complete payment card details through ordinary email or customer support messages.

Unless expressly permitted by law or authorized by a written agreement, you may not copy, reproduce, distribute, publish, sublicense, resell, reverse engineer, or commercially exploit protected website content, branding, software, documentation, or other materials belonging to Moratrix LLC.

The ownership, licensing, and permitted use of individual project deliverables will be determined by the relevant service description, quotation, project agreement, licence terms, or other written arrangement.

3. Website Information

We take reasonable steps to maintain useful, accurate, and current information on our website. Nevertheless, published content may occasionally contain errors, omissions, outdated details, or technical or pricing inaccuracies.

Website content is provided for general informational purposes. Unless expressly agreed otherwise, it should not be interpreted as legal, financial, accounting, tax, or other regulated professional advice.

Moratrix LLC may revise, correct, update, replace, suspend, or remove website content, service information, pricing, features, or other published materials when reasonably necessary.

Updates to general website information will not automatically change the terms of an order or project already confirmed, except where the customer agrees or applicable law requires otherwise.

4. Services and Pricing

Moratrixl provides professional digital services in the following categories:

Brand Identity Design
Animation & Motion Graphics
Development
Digital Marketing & PR

Our services are intended for businesses, professionals, entrepreneurs, organizations, and other customers seeking creative, technical, branding, promotional, or public relations support.

Information about service scope, pricing, deliverables, estimated completion periods, revision allowances, and applicable conditions will be provided on the relevant service page or communicated during the ordering and project confirmation process.

Some customized projects may require additional consultation, technical assessment, detailed specifications, a quotation, or written approval before work can begin.

Prices and service availability may change over time. Such changes will not ordinarily affect an order that has already been confirmed, unless otherwise agreed or required by applicable law.

5. Service Scope and Deliverables

Every service is provided according to the applicable service page, order details, quotation, proposal, statement of work, project specifications, or other written agreement between Moratrix LLC and the customer.

Depending on the service purchased, deliverables may include:

Brand identity and digital design files
Source files where expressly included
Visual assets and branding materials
Animation and motion graphics
Development work and technical configurations
Website or software modifications
Digital marketing materials
Public relations content and campaign assets
Research and project reports
Technical documentation
Other digital materials specifically included in the agreed scope

Customers should review the service description, deliverables, price, estimated timeframe, and revision conditions before confirming an order.

Requests that substantially exceed the original agreed scope may be treated as additional work and may require extra fees or a revised delivery schedule.

6. Digital Delivery — No Physical Goods

Moratrixl provides digital services and electronically delivered project work only. No physical products are shipped as part of the services offered through this website.

Depending on the nature of the project, completed work may be supplied through:

Email
Secure digital download links
Cloud storage services
Online collaboration platforms
Project management systems
A website, development environment, or other applicable digital platform
Another electronic delivery method agreed with the customer

Where a service involves implementation directly within a customer’s website, software, account, or other digital environment, delivery may be completed through implementation of the agreed work rather than by transferring separate files.

Further details about delivery methods, estimated schedules, customer responsibilities, and project completion are provided in our Service Delivery Policy.

7. Project Timelines

Project completion estimates may vary according to several factors, including:

The type of service purchased
Project complexity
The agreed deliverables
Customer requirements
Availability of necessary information and materials
Customer feedback and approvals
Revision requests
Technical limitations
Third-party software or platforms
Changes to the original project scope

Where work depends on customer-supplied content, files, account access, technical information, approvals, or other materials, the schedule may depend on when those items are received.

Additional requests or customer-approved changes outside the original scope may require a revised completion estimate.

We will make reasonable efforts to notify customers of material changes to expected project timelines when appropriate.

8. Customer Responsibilities

Customers must provide accurate, complete, and relevant information reasonably required for the services they purchase.

Depending on the project, this may include:

Project objectives and specifications
Brand information and guidelines
Images, logos, and other visual materials
Written content and supporting resources
Website or platform information
Technical details or necessary system access
Design references and examples
Approvals and decisions
Feedback and revision instructions
Other materials required for the agreed work

Customers confirm that they have the necessary rights, licences, and permissions to supply submitted materials and authorize their use for the requested project.

Access credentials should be shared only when reasonably necessary to carry out the agreed service. Customers should avoid providing access or permissions beyond what the project requires.

If required information, materials, access, feedback, or approval is delayed, the project schedule may be adjusted accordingly.

9. Revisions and Additional Work

Revisions included in a purchased service will be handled according to the applicable service description, package, quotation, or written project agreement.

Revision requests should remain consistent with the original project objectives and agreed direction.

Requests for new creative concepts, substantial redesigns, additional deliverables, expanded development functionality, additional campaign activities, new research, or other work outside the confirmed scope may be classified as additional services.

If additional fees or extra project time are necessary, we will communicate the proposed changes before beginning the additional work.

10. Billing and Payment Information

Customers must provide accurate and current billing, payment, business, and contact information when placing an order or requesting our services.

Where advance payment is required, work will generally begin after payment has been successfully authorized or confirmed and the information necessary to start the project has been received.

Customized projects may use a written quotation, deposit, milestone arrangement, or other payment terms agreed before work begins.

Transactions may be processed by third-party payment providers. Those providers may handle transaction data under their own terms of service, privacy policies, security procedures, and legal obligations.

Where reasonably justified by suspected fraud, unauthorized payment activity, significant payment disputes, inaccurate information, or other suspicious or unlawful conduct, we may delay, decline, suspend, or cancel an order or transaction, subject to applicable law.

Customers should also review our Service Delivery Policy, Cancellation & Refund Policy, Privacy Policy, and other applicable website policies for additional information about payments, service performance, delivery, refunds, and personal information.

11. Cancellations and Refunds

Cancellation and refund requests are assessed according to the purchased service, the current stage of the project, the amount of work completed, delivery status, and the circumstances of the request.

Where a cancellation request is submitted before work begins, the order may qualify for a full refund under the conditions set out in our Cancellation & Refund Policy.

If work has already started, any refund assessment may take into account the work completed and the applicable terms of the purchase.

Customers who believe that completed work materially differs from the agreed requirements should contact customer support within the period specified in our Cancellation & Refund Policy.

Nothing in these Terms is intended to remove or restrict any statutory rights that cannot legally be excluded or limited.

12. Third-Party Services

Our website and services may rely on or interact with third-party providers, including:

Payment processing services
Website hosting providers
Cloud storage services
Communication tools
Project management platforms
Website analytics providers
Software providers
WordPress-related technologies where applicable
APIs, plugins, and integrations
Advertising platforms
Security and fraud-prevention services

These providers operate independently and may apply their own terms, privacy practices, licences, and operating requirements.

Moratrix LLC does not control every aspect of an independent provider’s availability, security, performance, policies, or continued operation.

If a project uses a third-party platform or technology, the customer’s access to or use of that platform may also be subject to the provider’s applicable terms and conditions.

13. Third-Party Links

Our website may include links to external websites, software platforms, or other online resources for convenience or reference.

Providing a link does not necessarily mean that Moratrix LLC endorses the linked website, its services, its content, or its business practices.

We are not responsible for the accuracy, security, availability, functionality, or privacy practices of independently operated websites.

Customers should review the terms, privacy policies, and other relevant conditions of third-party services before using them.

14. Intellectual Property and Project Materials

Website text, branding, graphics, software, documents, and other materials owned by Moratrix LLC are protected by applicable intellectual property laws.

The ownership and permitted use of project deliverables will depend on the relevant service description, project agreement, licence terms, or other written arrangement.

Unless otherwise agreed, customers are responsible for ensuring that the materials they supply may lawfully be used for the intended project.

Third-party assets, software, fonts, stock materials, plugins, themes, and other licensed resources may remain subject to the rights, licence restrictions, and conditions of their respective owners.

Customers should review any applicable licence terms before using or distributing materials that are subject to third-party restrictions.

15. Customer Feedback and Submissions

Customers who submit reviews, comments, testimonials, suggestions, or project feedback confirm that they have the right to provide that content.

We may use customer feedback for legitimate internal purposes, including evaluating and improving our services.

Any public use of identifiable testimonials, customer-specific project materials, or other content associated with a particular customer remains subject to applicable privacy requirements, confidentiality obligations, intellectual property rights, and contractual terms.

We may decline to publish or may remove submissions that are unlawful, fraudulent, misleading, abusive, defamatory, infringing, or otherwise inappropriate.

16. Personal Information

Our collection, use, storage, and handling of personal information are described in our Privacy Policy.

Depending on how a customer interacts with Moratrixl, information may be processed for purposes such as:

Managing and fulfilling orders
Providing purchased services
Responding to customer inquiries
Communicating about projects
Delivering digital work
Administering payments
Maintaining website and service security
Preventing fraud
Meeting accounting and legal obligations

We use reasonable administrative, technical, and organizational measures intended to safeguard personal information.

However, no method of Internet transmission, electronic communication, or digital storage can be guaranteed to be completely secure.

For further details about personal information and applicable privacy choices, customers should consult our Privacy Policy.

17. Errors, Inaccuracies, and Omissions

Information published on our website or in service materials may occasionally contain errors, omissions, outdated details, or inaccuracies relating to pricing, service descriptions, availability, project schedules, promotions, or other information.

We reserve the right to correct mistakes, revise descriptions, update published details, or remove inaccurate material where reasonably necessary.

If an error materially affects an existing order, we will address the issue according to applicable law and the circumstances of the transaction.

18. Prohibited Uses

Customers must not use our website or services to:

Violate applicable laws or regulations
Commit, support, or facilitate fraud
Infringe intellectual property rights
Violate privacy, confidentiality, or contractual obligations
Submit materially false or deceptive information
Introduce malicious software or harmful code
Gain unauthorized access to systems, platforms, or accounts
Interfere with the security or operation of the website or services
Engage in abusive, threatening, or harmful conduct
Supply materials without the necessary rights or authorization
Support unlawful or prohibited activities
Resell, distribute, or exploit protected materials contrary to applicable rights or agreed licence terms

Where we reasonably believe these requirements have been violated, we may restrict or terminate access to the relevant website features or services, subject to applicable law.

19. Service Results and Disclaimer

Moratrix LLC aims to perform its services with reasonable care and skill and in accordance with the requirements agreed for each project.

Unless a specific result has been expressly guaranteed in a written agreement, we do not promise that a particular branding project, animation, development service, marketing campaign, public relations activity, or other digital deliverable will produce a specific commercial, financial, promotional, search-engine, audience, or business outcome.

Results may depend on factors beyond our reasonable control, including market conditions, customer decisions, competition, advertising systems, search algorithms, third-party platforms, technical infrastructure, and user behaviour.

Our website and digital services may also experience temporary interruptions, maintenance periods, or technical issues.

Nothing in these Terms excludes or limits any statutory rights, warranties, remedies, or protections that cannot lawfully be excluded or restricted under applicable law.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is prohibited by applicable law.

To the extent permitted by law, Moratrix LLC will not be liable for indirect or consequential losses arising from circumstances outside the agreed service scope or our reasonable control.

Where permitted by applicable law, our total liability arising from a particular service will not exceed the amount paid by the customer for the specific service giving rise to the claim.

The limitations in this section do not apply where applicable law prohibits such limitations or otherwise requires a different result.

21. Indemnification

To the extent permitted by applicable law, customers are responsible for claims, losses, liabilities, costs, or expenses arising from:

Unlawful use of our website or services
A material breach of these Terms
Infringement of third-party rights
Materials supplied without the required rights or authorization
Fraudulent, unlawful, or intentionally harmful instructions or conduct

Nothing in this section requires a customer to indemnify Moratrix LLC in circumstances where such an obligation would be prohibited by applicable law.

22. Suspension and Termination

These Terms apply for as long as you access our website or use our services.

Where reasonably necessary and permitted by law, we may suspend, restrict, or terminate access because of:

A material breach of these Terms
Unlawful activity
Actual or reasonably suspected fraud
Security risks
Unresolved payment obligations
Abuse or misuse of our website or services
Applicable legal or regulatory requirements

Termination does not automatically extinguish rights or obligations that arose before termination. These may include outstanding payment obligations, approved refunds, intellectual property rights, confidentiality requirements, and provisions that are intended to continue after the relationship ends.

23. Severability

If a provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent permitted by applicable law or modified where necessary to make it enforceable.

The remaining provisions will continue in effect to the extent that they remain valid and enforceable.

24. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the State of Washington, United States, except where applicable law requires otherwise.

Subject to mandatory consumer protections and applicable jurisdictional requirements, disputes arising from or relating to these Terms, the website, or our services will be handled by the courts with appropriate jurisdiction under applicable law.

Nothing in this section is intended to waive or restrict mandatory consumer rights or other legal protections that cannot lawfully be excluded.

25. Changes to These Terms

We may revise these Terms when reasonably necessary to reflect changes in our services, website, business operations, technology, third-party providers, or legal requirements.

The revised version will be published on our website with any applicable update information.

Unless otherwise agreed or required by law, updates will not automatically change the terms of a project that has already been confirmed.

Customers should review this page periodically to remain informed about the conditions governing the use of our website and services.

26. Sanctions and Legal Compliance

Our services may not be provided for transactions or activities that would violate applicable sanctions, embargoes, export controls, trade restrictions, or other legal requirements.

Customers must not knowingly use our website or services to facilitate prohibited transactions or unlawful activities.

Moratrix LLC may decline, suspend, restrict, or terminate an order, project, transaction, or service where reasonably necessary to comply with applicable laws, sanctions restrictions, government requirements, payment-provider requirements, or other legal obligations.

27. Contact and Customer Support

If you have questions about these Terms, an existing order, service requirements, project delivery, payment, cancellation, refunds, or another matter relating to our services, please contact our customer support team.

For questions concerning an existing purchase, please include your order reference, purchase email address, or other relevant project details so that we can identify and review your inquiry.