Privacy Policy

Protecting Your Information

01. Our Commitment to Privacy

At Moratrixl, operated by Moratrix LLC, we recognize the importance of protecting personal information and handling it with care, transparency, and appropriate security measures.

This Privacy Policy describes how we collect, use, maintain, disclose, and safeguard personal information when you browse our website, contact our team, purchase a service, submit project materials, make a payment, or otherwise interact with our digital services.

Our services cover Brand Identity Design, Animation & Motion Graphics, Development, and Digital Marketing & PR.

We do not sell or rent personal information to third parties for their independent marketing activities. Information is handled for legitimate business purposes, service delivery, transaction administration, and other purposes explained in this policy.

02. Information We May Collect

The types of personal information we collect depend on how you use our website and services. Information may include:

Full name
Business, company, or organization name
Email address
Telephone number, if provided
Billing address or business address
Order details and transaction records
Services purchased or requested
Project briefs, specifications, and instructions
Business, brand, or website information relevant to a project
Documents, design references, images, written content, and other files submitted for a service
Correspondence and communications with our team
Website browsing and usage information
Technical information associated with your device or browser
Other information you voluntarily provide when requesting or using our services

We seek to collect information that is reasonably relevant to the purpose for which it is required. The information requested will depend on the nature of the service, the requirements of your project, and our applicable business or legal obligations.

03. How We Use Personal Information

Moratrixl may process personal information for the following purposes:

Accepting, processing, and administering service orders
Responding to customer questions and service inquiries
Reviewing project briefs and understanding customer requirements
Preparing service proposals, estimates, and quotations
Performing the digital services requested by customers
Communicating about project progress, deliverables, revisions, and deadlines
Providing completed digital files, materials, or other agreed outputs
Recording payments, refunds, and transaction statuses
Reviewing cancellation requests and payment disputes
Maintaining customer, order, and business records
Operating, maintaining, and improving our website
Evaluating website performance and user experience
Detecting and preventing fraud, unauthorized access, and misuse
Investigating technical problems and maintaining service security
Meeting applicable accounting, tax, regulatory, and legal requirements
Establishing, pursuing, or defending legal claims where reasonably necessary

We aim to use personal information for purposes that are relevant to our relationship with the customer, our legitimate business activities, or other lawful grounds permitted by applicable law.

04. Legal Grounds for Processing

Where applicable privacy laws require a legal basis for processing personal information, Moratrix LLC may rely on one or more of the following grounds:

Contractual necessity: Processing may be necessary to fulfill a service order, communicate about a project, prepare deliverables, manage an existing customer relationship, or take steps requested by a customer before entering into a service agreement.

Legitimate interests: We may process information when reasonably necessary to operate and protect our business, administer our website, improve our services, maintain appropriate records, prevent misuse, or resolve disputes, provided that applicable legal requirements and individual rights are respected.

Legal obligations: Certain information may need to be collected, retained, or disclosed to meet applicable accounting, tax, regulatory, court, or other legal requirements.

Consent: Where consent is the appropriate legal basis, we may process information for a specified purpose after obtaining the required consent. This may include certain marketing activities or optional technologies where consent is required by law.

Where processing is based on consent, you may withdraw that consent as permitted by applicable law. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

05. Orders and Project Materials

When you purchase a service or request a project quotation, we may need information about your requirements to assess, prepare, and complete the requested work.

Depending on the service, this information may include brand guidelines, design preferences, visual references, written materials, website details, technical specifications, marketing objectives, documents, images, and other project-related resources.

For development or website-related work, customers may sometimes need to provide access to a website, hosting environment, content management system, or another relevant platform.

Customers should provide only the information and access reasonably necessary for the agreed project. Where possible, use appropriate access permissions and secure methods for sharing technical credentials. Avoid sending passwords or sensitive access details through unsecured communication channels.

Materials submitted for a project are used to evaluate requirements, perform the agreed services, communicate with the customer, provide deliverables, and administer the related business relationship in accordance with this Privacy Policy.

Customers should ensure that they have the necessary rights or permissions to share any files, images, documents, brand assets, or other materials supplied to us.

06. Payments and Transaction Records

Payments for Moratrixl services may be handled by third-party payment processors or other payment service providers made available during checkout.

Depending on the payment method, the provider may collect or receive information needed to authorize and complete a transaction. This information may include your name, billing details, transaction amount, currency, order reference, payment method details, and information required for verification, fraud prevention, payment security, or regulatory compliance.

Payment providers process information according to their own privacy notices, contractual terms, and applicable legal obligations.

Customers should not send complete payment card numbers, security codes, or other sensitive payment credentials directly to Moratrixl through ordinary email or customer support messages.

We may receive transaction-related information from a payment provider, including payment confirmation, transaction identifiers, the amount paid, payment status, payment method type, refund status, and relevant dispute records.

Such information may be used to confirm orders, administer purchased services, respond to payment inquiries, process eligible refunds, maintain financial records, and meet applicable legal or accounting requirements.

We do not claim that all payment information is processed exclusively by Moratrixl. The information handled directly by us depends on the payment arrangements and systems used for the relevant transaction.

07. Cookies and Similar Technologies

Our website may use cookies and comparable technologies to support its operation and improve the browsing experience.

Depending on the website features and third-party services in use, these technologies may be used to:

Enable essential website functions
Maintain shopping cart, checkout, and order-related functionality where applicable
Remember selected preferences
Support website security and fraud prevention
Understand how visitors use our website
Measure website performance
Identify technical problems
Improve website usability and functionality

Cookies may be placed by our website or by third-party providers whose tools are integrated into the website.

You may be able to control cookies through your browser settings or through cookie preference tools provided on our website, where available. Certain cookies may be necessary for essential website functions.

Restricting or disabling cookies may affect some website features, including ordering, checkout, or other interactive functions.

Where applicable law requires consent for particular cookies or tracking technologies, those technologies should be used in accordance with the relevant legal requirements.

08. Website Analytics and Technical Data

When you visit Moratrixl, certain technical information may be collected automatically by our website infrastructure, security tools, analytics services, or other technologies in use.

Depending on the systems involved, this information may include:

Internet Protocol (IP) address
Browser type and version
Device category and technical characteristics
Operating system
Referring website or traffic source
Pages and content viewed
Approximate geographic location derived from technical information
Date and time of website access
Website navigation and interaction data
Performance, diagnostic, and security logs

We may use this information to understand website usage, monitor availability and performance, identify errors, maintain security, investigate suspicious activity, prevent abuse, and improve the functionality of our online services.

The information collected depends on the technologies actually operating on our website and may vary according to your browser settings and the services you use.

09. Third-Party Providers and Information Disclosure

Moratrixl may work with third-party providers when their services are reasonably necessary to operate our website, administer transactions, communicate with customers, or complete digital projects.

Depending on our actual business arrangements, these providers may include:

Payment processing and transaction verification services
Website hosting and infrastructure providers
Cloud storage and file delivery services
Email and business communication providers
Website analytics services
Project management and collaboration platforms
Development, content management, and website technology providers
Security monitoring and fraud prevention services
Accounting, administrative, legal, and other professional service providers

Information may be shared with a provider only to the extent reasonably necessary for the relevant service, transaction, project, or lawful business purpose, subject to applicable requirements.

Some providers, including payment processors, may process information independently under their own privacy policies, contractual arrangements, and legal obligations.

We may also disclose personal information where reasonably necessary to comply with applicable law, respond to valid legal requests, enforce relevant agreements, investigate suspected fraud, protect legal rights, or safeguard our customers, website, and business.

We do not authorize third parties to use customer information for purposes that are inconsistent with the applicable arrangements and legal requirements. However, the privacy practices of independent providers are governed by their own applicable terms and notices.

10. International Data Processing and Transfers

Moratrix LLC is based in the United States. Depending on the providers used to operate our website and deliver services, personal information may be stored or processed in the United States or other countries.

The location of processing may depend on the hosting infrastructure, payment provider, communication platform, cloud storage service, or other third-party technology involved in a transaction or project.

Where applicable privacy law requires safeguards for transferring personal information across national borders, we will take the measures required by the law applicable to the transfer.

Third-party providers may also process information in accordance with their own contractual commitments, privacy notices, and legal obligations.

If you have questions about the handling of information in connection with a particular service or transaction, you may contact us using the details provided in this policy.

11. How Long We Retain Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, administer customer relationships, provide purchased services, and satisfy applicable business or legal requirements.

The appropriate retention period may depend on:

The type and sensitivity of the information
The nature and duration of the service
Whether an order, project, or customer relationship remains active
Financial and transaction record requirements
Applicable accounting and tax obligations
Security, fraud prevention, and investigation needs
The handling of complaints, refunds, and disputes
The need to establish, exercise, or defend legal claims

Different categories of information may be retained for different periods. For example, transaction records may need to be kept longer than routine project communications where applicable legal or accounting requirements apply.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements, subject to lawful retention obligations and legitimate recordkeeping needs.

12. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, improper disclosure, alteration, loss, misuse, or destruction.

Depending on the nature of the information and the systems involved, safeguards may include restricted account permissions, administrative access controls, secure website connections using SSL/TLS where configured, security monitoring, account protection measures, and appropriate handling procedures for customer files.

We also encourage customers to take reasonable precautions when sharing project materials, granting access to technical systems, or transmitting information through online channels.

No internet transmission method, electronic storage system, or security measure can guarantee absolute protection. Accordingly, although we take reasonable steps to protect information, we cannot guarantee that every transmission or storage method will always be completely secure.

If you believe that information associated with an order or project has been exposed or accessed improperly, please contact our support team so the concern can be reviewed.

13. Marketing and Promotional Communications

Moratrixl may send business announcements, service updates, promotional materials, or other marketing communications where permitted by applicable law.

Where consent is required, we will obtain the appropriate consent before sending the relevant marketing communications.

You may opt out of marketing communications by using an available unsubscribe mechanism or contacting us at [email protected].

If you opt out, we will process your request in accordance with applicable requirements. An opt-out from promotional messages does not prevent us from sending communications necessary to administer an order, confirm payment, request project information, provide service updates, deliver purchased work, respond to support inquiries, or address other matters directly related to an existing transaction.

We aim to distinguish optional marketing communications from messages necessary to provide the services customers have requested.

14. Your Privacy Choices and Rights

Depending on your location and the privacy laws applicable to your information, you may have rights concerning the personal information we hold about you.

Subject to the relevant legal requirements and exceptions, these rights may include the ability to:

Request access to personal information associated with you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Request restrictions on particular processing activities
Object to certain types of processing
Withdraw consent where processing is based on consent
Request a copy of certain information in a portable format where applicable
Raise a concern or submit a complaint to a relevant privacy authority where permitted by law

The availability and scope of these rights depend on the law applicable to your circumstances. Certain records may need to be retained to meet legal obligations, resolve disputes, maintain transaction records, or establish, exercise, or defend legal claims.

To protect customer information, we may request reasonable verification of your identity or authority before acting on a privacy request.

To submit a privacy inquiry or request, contact [email protected] and describe the nature of your request. Please avoid including unnecessary sensitive information in your initial message.

We will review and respond to eligible requests in accordance with the applicable legal requirements.

15. Children’s Privacy

Our services are primarily intended for businesses, organizations, professionals, entrepreneurs, and individuals who can enter into the relevant service arrangement.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited or requires parental or guardian authorization under applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact [email protected] with sufficient details for us to review the concern.

Where appropriate and legally required, we will take reasonable steps to investigate and address the matter.

16. Updates to This Privacy Policy

We may revise this Privacy Policy when necessary to reflect changes in our digital services, website features, business operations, information-handling practices, technology providers, or applicable legal requirements.

The latest version will be published on this page. Where appropriate, we will also update the effective date or revision date to identify the current version.

Depending on the nature of a change and applicable legal requirements, additional notice may be provided where necessary.

We encourage customers and website visitors to review this page periodically so they can remain informed about how personal information is handled.

17. Contact Us About Privacy

If you have questions about this Privacy Policy, want clarification about how information is handled, or wish to exercise a privacy right available to you, please contact us using the details below.